Home / Front desk and rooms
Front deskA front desk that never loses a booking
Everything the reception team touches, from the first call to the final bill, in one calm screen.
Bookings and room availability
See every room and every night on one chart. Colour shows what is booked, occupied, blocked or free, so a walk-in or a phone enquiry gets an honest answer in seconds. Group bookings and multi-room stays are entered once and managed together.
Set up room types, seasonal rates and packages, along with the taxes and service charges that apply. Corporate and agent rates can sit beside your standard tariff.
Check-in, stay and check-out
Arrivals are quick because the booking already holds the details. Record the guest’s identity documents, take an advance, allot a room and hand over keys. During the stay, change a room, extend the nights or move a charge without rewriting the bill.
At check-out the guest folio is complete. Split a bill between a company and the guest, or transfer charges to another room, then settle with cash, card, UPI or a mix.
Advance and deposits
Record and adjust them against the final bill.
Guest profiles
Returning guests are recognised, with preferences and past stays.
Cancellations and no-shows
Handled with the charges you define.
Confirmation messages
Booking confirmations by email and SMS.
Housekeeping and the minibar
Every room has a status: clean, dirty, inspected or out of order. When a guest checks out the room turns dirty on its own, and when an attendant finishes it turns clean. The front desk never has to phone the floor to ask.
Minibar consumption is posted to the room by the attendant, and lost-and-found items are logged so they can be traced later.
The day-end routine
Night audit closes the business day: it posts room charges, checks that every open bill is accounted for and produces the day’s summary. Shift changes have their own handover, so each cashier’s collection can be reconciled.
Owners can read occupancy, average room rate and revenue per room from the same reports, without asking the manager for a summary.